Frequently Asked Questions
How much is shipping and how long will it take?
New Zealand Shipping
Orders are sent using a signature required courier service so a delivery card should be left by the courier if you are not home. Your AMPA Design is usually dispatched within 7 days and delivery times are approximately 4-7 business days - Rural deliveries can sometimes take longer than standard postal addresses. If you need your order quickly, please contact us and we'll see what we can do to help.
Tracked courier shipping to other countries is flat rate of $25. Estimated delivery time is approximately 7-10 business days. Tracking information will be automatically sent with shipping confirmation email. Note: Unfortunately we are unable to ship the large round Flightless design due to size.
Unfortunately we do not offer international shipping right now, but we’re working on it!
For any breakages during overseas delivery, we are unable to provide any refunds or assurances – purchases and deliveries for overseas is at owners risk.
I can't see my country as a shipping destination?
Please email us firstname.lastname@example.org
I want to pick up my order, can I do that?
Unfortunately, we do not have a pick up location right now.
Can you send framed prints?
All of our artwork comes framed and all pieces are carefully packaged to the best we can to ensure minimal breakages, however we do realise from time to time that there are breakages. If this does happen please contact us immediately. We guarantee full replacement for deliveries within New Zealand. For any breakages during overseas delivery, we are unable to provide any refunds or assurances – purchases and deliveries for overseas is at owners risk.
What is your Satisfaction Guarantee?
We want you to be happy! If you’ve changed your mind just let us know within 30 days of your order and we can offer you a refund or store credit (exclusive of any shipping costs). We’ll let you know details for you to organise your return. If you’d like to return your artwork you are responsible for getting it back to us in perfect condition.
Please carefully repackage (like the packaging you received it in). We recommend using a tracked courier service to ensure it arrives back to us safely. Once we’ve received and inspected the art, we can organise a refund or store credit.
Can you send to a PO Box?
New Zealand orders are sent by courier so we require a physical address. If this is not possible please contact us and we'll do our best to help. Overseas orders are sent by post so they can be sent to a PO Box.
Can I come to visit your shop to buy my art?
We are an online store and don't have a physical shop location, however you can view our art in person at different galleries and stores. Check out our Find us page for a list of these.
What forms of payment do you accept?
By default all prices are displayed in New Zealand Dollars (NZD). A dropdown menu of alternative currency options is located at top right of website. For comparison value of other currencies, use Google Currency Converter as a guide.
Credit Card Payments
We accept Visa & Mastercard. Our credit card transactions are securely processed by Shopify Payments.
POLi allows New Zealand based customers to make a payment using money straight from your bank account. POLi is free to use, doesn't require you to register, is safe and secure and best of all allows you to use your Internet Banking to make the purchase. learn more here: www.polipay.co.nz/Bank
For this method, please follow payment instructions that will be visible on screen once you have placed your order. Payment is due before order will be processed. Note: If no payment is received within 7 days the order will be cancelled.
Is the art framed or unframed?
All art is framed in either black or white. If you would like your art framed in a different colour, please email us email@example.com
All designs are carefully framed by our skilled framer in New Zealand and finished to an excellent quality.
What size is the ARTWORK?
All size information includes the frame. Flightless Large RoundFlightless, Herd, Flock and HomeLargeMedium
Can I return the art?
Yes, see our Satisfaction Guarantee above.
How can I contact you?
You can use the email contact form on this site or email firstname.lastname@example.org
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I'm a retailer, can I sell your art in my store?
Please email us on email@example.com and we will be in touch!